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Privacy Policy

Intro

Your privacy is important to us. This Privacy Policy explains how Rivofy collects, uses, discloses, and protects your personal information when you use our website, mobile application, and services. By using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

  • Full name, phone number, email address
  • Identification documents (e.g., passport, NID)
  • Payment and bank details
  • Transaction history and location data
  • Device information and IP address
2. How We Use Your Information

We use your personal data to:

  • Process money transfers and payments
  • Verify your identity and prevent fraud
  • Comply with legal and regulatory obligations
  • Improve our services and user experience
  • Communicate with you about transactions, promotions, and updates
3. Sharing of Information

We may share your information with:

  • Payment providers and banks
  • Government agencies and regulators (as required by law)
  • Fraud prevention and KYC service providers
  • Our agents, affiliates, and service partners under strict confidentiality
4. Data Security

We protect your data with industry-standard security practices, including:

  • End-to-end encryption
  • Two-factor authentication
  • Secure servers and access controls
5. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Analyze website traffic
  • Save user preferences
  • Improve service functionality
6. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Withdraw consent for data use
  • File a complaint with a data protection authority
7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purpose of collection
  • Meet legal and regulatory obligations
  • Resolve disputes and enforce agreements
8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.